Privacy Policy

Last updated July 2025

Your privacy matters to us. Syndagent is committed to protecting your privacy. We’re committed to protecting your personal information and being transparent about how we handle it. This Privacy Policy outlines how we collect, use, and safeguard your data, as well as the choices you have regarding your information.

General

This Privacy Policy (“Policy”) explains how we collect, use, and protect personal information from visitors to our website and users of our online services. It reflects our dedication to meeting—and where possible, exceeding—current privacy standards and expectations.

We may update this Privacy Policy from time to time. If you are not a registered user, we encourage you to check this page periodically to stay informed of any changes. Registered users will receive email notifications whenever the Policy is updated.

If we ever intend to use your personal information in a way that is significantly different from what was stated at the time of collection, you will be notified by email. At that time, you will have the option to consent—or not—to this new use of your information.

This Policy applies to Syndagent and any affiliated subsidiaries listed below. It governs the collection and use of data through https://www.syndagent.com, https://www.app.syndagent.com, and any related websites operated by us. By using our websites and services, you consent to the data practices described in this Policy.

Please note: This Policy does not apply to third-party websites or services that Syndagent does not own or control, nor to individuals not employed or managed by us. If you follow a link to another website, we strongly recommend reviewing its privacy policy before sharing any personal information. Understanding the privacy practices of other sites helps you make informed decisions about how your data is handled elsewhere.

This policy will explain:

What personal information we collect through our website.
Why we collect it, and the legal basis for doing so.
How we use your information and who we may share it with.
The choices you have about how your data is used.
The security measures we take to protect your information.

Information We Collect

Providing personal information to us is entirely your choice. However, please note that if you choose not to share certain details, we may be unable to register you as a user or provide certain products or services.

We collect the following types of information:

Information you voluntarily provide, such as your name, email address, mailing address, payment details, company, or other contact information. This information is typically collected when you purchase a product, create an account, or communicate with us directly.
Information collected automatically when you visit our website, which may include cookies, IP addresses, browser type, device information, and server log data. We may also use third-party tracking technologies to better understand how users interact with our website.

From time to time, we may gather non-personal, aggregated data—such as general location, error responses, or device usage—to help us improve our services and understand user preferences. We may also analyze user interaction trends (e.g., which pages are visited most often) to enhance the functionality and relevance of our content.

Rest assured: we only collect personal information that you knowingly provide—through surveys, account sign-up forms, email communication, or other direct interactions. We use that information solely for the purposes you consented to, and as outlined in this Policy.

Why We Collect Information and For How Long

We collect personal information for the following reasons:

To better understand your needs and deliver the services you have requested.
To improve our products, services, and user experience based on legitimate business interests.
To send promotional emails or updates—only if you have given us permission to do so.
To invite you to participate in surveys or market research—again, only with your consent.
To personalize your experience on our website based on your preferences and usage patterns.

We retain your personal data only for as long as necessary to fulfill these purposes. The length of time we keep information depends on several factors, including:

How long the data remains relevant for the purposes we collected it.
Legal or regulatory requirements for record-keeping.
Any time limits for potential legal claims.
The nature of our relationship or contract with you.
Whether you have given consent for longer retention.
Our legitimate interests, as described in this Policy.

Once the information is no longer needed, or if you withdraw consent where applicable, we will securely delete or anonymize it in accordance with applicable laws and best practices.

Use of Information Collected

Syndagent does not sell, rent, or lease your personal information to third parties—now or in the future.

We use the personal information you provide to operate our website, deliver the services you've requested, and support your experience as a user. This may include:

Communicating with you about your account or transactions.
Providing updates about services or features you use.
Recommending other products or services we believe may be of interest to you, but only if you have opted in to receive such communications.
Inviting you to participate in surveys or research to help us improve our offerings, again, only with your consent.

All uses of your information are consistent with the purpose for which it was originally collected, and aligned with the choices you have made under this Privacy Policy.

Disclosure of Information

Syndagent will not use or disclose your personal information except in the following circumstances:

To provide the services or products you have requested.
With your consent or as otherwise described in this Privacy Policy.
In aggregated, anonymized form that cannot reasonably be used to identify you.
As required by law, regulation, or legal process, such as in response to a subpoena or court order.
To trusted third-party service providers or auditors who are contractually obligated to keep your information confidential.
To enforce our Terms of Service, protect against fraud, or ensure the security and integrity of our website.
To trusted third-party service providers or auditors who are contractually obligated to keep your information confidential.
To protect the rights, property, or safety of Syndagent, our users, or others, when necessary.

We do not disclose personal information for purposes other than those outlined above, and we take appropriate measures to ensure your data is handled responsibly and securely whenever it is shared.

Non-Marketing Purposes

Syndagent respects your privacy and communication preferences. However, we reserve the right to contact you when necessary for non-marketing purposes, including but not limited to:

Security alerts or data breach notifications.
Important updates about your account or services you use.
System or feature changes that affect how our services function.
Revisions to this Privacy Policy or our Terms of Service.

These communications are essential to ensure the security, functionality, and compliance of our services. In certain situations, we may also use public channels—such as our website or, where appropriate, media outlets—to communicate urgent or legally required information.

Children under the age of 13

Syndagent’s website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from anyone in this age group.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete the data from our systems or, where required, obtain verifiable parental consent to retain and use that information in accordance with applicable laws.

If you are under 13, you may not use this website or provide any personal information without the involvement and permission of a parent or legal guardian.

Unsubscribe or Opt-Out

You have the right to opt out of receiving promotional communications from Syndagent at any time.

If you no longer wish to receive emails or newsletters from us, simply send a request to tech@syndagent.com with "Unsubscribe" in the subject line or body of the message. We will process your request promptly and ensure your preferences are respected.

Please note that if you have subscribed to communications through a third-party service or website, you will need to follow that third party’s own unsubscribe or opt-out process.

Even after you unsubscribe, Syndagent will continue to honor this Privacy Policy and protect any personal information previously collected.

Notice to European Union Users

Syndagent operates in both the European Union (EU) and the United States (US). If you are located in the EU and choose to provide personal information to us, please be aware that your data may be transferred outside the EU—including to the United States.

We rely on the EU–US Data Privacy Framework (DPF), adopted by the European Commission in July 2023, which provides adequate protection for EU personal data transferred to certified US companies. By submitting your personal information, you consent to such transfers and processing in accordance with this Privacy Policy.

If you are under 13, you may not use this website or provide any personal information without the involvement and permission of a parent or legal guardian.

Your Rights as a Data Subject

As a data subject under the General Data Protection Regulation (GDPR), you are entitled to the following rights:

Right to be informed– You have the right to know how your data is being used, which we explain in this Privacy Policy.
Right of access– You may request access to the personal data we hold about you. To make a request, please email tech@syndagent.com.
Right to rectification– If you believe any information we hold is inaccurate or incomplete, you may request corrections by contacting tech@syndagent.com or updating your account profile.
Right to erasure– You may request deletion of your personal data. We will comply unless we are legally required to retain it or have other legitimate grounds.
Right to restrict processing– You may ask us to limit how we use your data, particularly if you have concerns about accuracy or use.
Right to data portability– You may request a copy of your data in a machine-readable format for use elsewhere.
Right to object– You may object to our processing of your data based on legitimate interest or for direct marketing purposes.

To exercise any of these rights, contact us at tech@syndagent.com . We will respond within one month, in accordance with GDPR requirements.

Additional Protections

We take the security and privacy of your personal information seriously. We use encryption and anonymization whenever possible, and have protocols in place to respond to any data breach. If your personal data is ever compromised, you will be notified in accordance with applicable laws.

For more details on our security practices, please see the “Security” section below or visit https://www.syndagent.com.

Security

Syndagent takes the security of your personal information seriously and implements a variety of safeguards to protect it, both online and offline.

When you submit sensitive data through our website (such as payment or account information), we use encryption protocols—including Secure Socket Layer (SSL)—to ensure that your data is transmitted securely. You can verify secure connections by looking for the padlock icon in your browser’s address bar and confirming the URL begins with “https://”.

In addition to technical protections, we also enforce strong organizational controls. Access to personally identifiable information is limited to authorized personnel who require it to perform specific tasks—such as billing, support, or customer service. Our servers and data storage systems are maintained in secure, access-controlled environments, and we regularly monitor and update our security practices to guard against unauthorized access, loss, misuse, or alteration of your data.

While no method of transmission or storage can be guaranteed 100% secure, Syndagent is committed to following industry best practices to protect your personal information.

Third Party Projects

This section applies to the projects that you view through the web application (https://www.app.syndagent.com), or similar services (“Third-Party Projects”). We do not create or control the Third-Party Projects. These are created and controlled by third parties; however, we may receive information about the actions that you take in relation to such projects.

If you choose to view a Third-Party Project, some information you provide as a registrant and information about the actions that you take may be shared with the third party who created the Third-Party Project.

We may receive information on the actions that you take in relation to the Third-Party Projects.

Please review the policies of the third party, to make sure that you are comfortable with the ways in which they use the information that you share with them. These third-parties are not bound by this Privacy Policy, and we encourage you to review their privacy practices independently before engaging with their content.

Acceptance of Terms

By accessing and using this website, you acknowledge that you have read, understood, and agree to be bound by the terms outlined in this Privacy Policy. If you do not agree with the terms and conditions described herein, you should discontinue use of the site immediately.

Continued use of the website following notice of changes—whether by direct communication or by updated postings on this page—will constitute your acceptance of any revised terms.

How to Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, your personal data, or our data processing practices, you may contact us at:

Data Controller Syndagent Privacy Team

Email tech@syndagent.com

Telephone 410-205-9347

Website https://www.syndagent.com

For matters specifically related to data protection or exercising your rights under the GDPR, please include the subject line “Data Protection Inquiry” in your communication.